Careers at Remote Insurance Team

Looking to outsource your skills to America’s top insurance agencies?

Begin your Career with US

 

Join Remote Insurance Team and build a rewarding remote career where your skills are valued, your growth is supported, and your work makes a meaningful difference to insurance professionals across the United States.

Location: Remote
Employment Type: Full-time
Working Hours: US Hours

Provide remote administrative and operational support while communicating with international clients in English and either Spanish or Portuguese. Your responsibilities will include managing emails and calendars across time zones, handling calls, preparing documents and reports, maintaining accurate records, and coordinating meetings, travel arrangements, and project tasks. You’ll also assist with customer enquiries and follow-ups.

Applicants must be fluent in both required languages, with strong written and spoken communication skills. Previous virtual assistant or administrative support experience, excellent organisation, attention to detail, and proficiency in tools such as Google Workspace, Microsoft Office, Slack, and Zoom are essential. Experience with international teams, CRM systems, or project management tools is advantageous. The role offers competitive compensation based on experience and the opportunity to work with a diverse global team.

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Location: Remote (Work from Home)
Job Type: Full-time, Monday to Friday
Hours: 40 hours per week | Eight-hour shifts between 2:00 PM and 3:00 AM SAST

Join our remote team in a balanced customer service and administrative role supporting US-based clients, including insurance agencies. You’ll handle inbound and outbound service calls, respond to emails, assist customers with enquiries and issue resolution, verify information, update CRM records, and complete general administrative and policy-related tasks. Most calls are service-related rather than cold calls, although occasional outbound or sales-related calls may be required for certain accounts. Any such requirements will be explained before placement. No previous insurance experience is required, and training will be provided by a licensed agent.

We’re looking for someone with customer service, call centre, administrative, office management, or virtual assistant experience. Excellent spoken and written English, strong computer and data-entry skills, emotional intelligence, and meticulous attention to detail are essential. You should be comfortable learning new systems, handling confidential information, managing multiple priorities, and assisting customers professionally—even during challenging conversations. Applicants must be available during US business hours and have reliable fibre internet, power backup, a suitable computer, and a quiet, distraction-free workspace. The position includes dedicated VA support, remote-work flexibility, and opportunities for career development.

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What skills do yo need to become a VA?

It’s not always experience.

Employers consistently value:

  • Reliability
  • Communication
  • Adaptability
  • Problem-solving
  • Professionalism

Technical skills can often be taught. A strong work ethic and positive attitude are what truly help professionals stand out.

Why are South African VAʼs so popular?

South African virtual assistants are valued worldwide for qualities such as:

  • Strong communication skills
  • Adaptability
  • Problem-solving ability
  • Professionalism
  • A willingness to learn and grow

As remote work continues to expand opportunities worldwide, South African talent remains a valuable asset to businesses around the globe.