Careers at Remote Insurance Team

Job Type: Full-time
Schedule: Monday to Friday | 8 hours a day | between 2pm-3am SAST
Work Location: Remote

We are seeking a highly motivated, emotionally intelligent, and professional Virtual Assistant to join our team as a Customer Service Representative (CSR). This position is call-heavy, with an expected call volume of 100-150 calls per day.

This is not a cold-calling role – all calls are service-related. You will be assisting existing customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be calm under pressure, an excellent communicator, and skilled at handling occasional irate or frustrated customers with empathy and professionalism.

Key Responsibilities:

• Handle 100–150 inbound and outbound service calls per day in a timely and professional manner.
• Provide accurate information, resolve issues, and ensure customer satisfaction on every call.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Navigate customer service software and CRM tools efficiently to log details and track interactions.
• Follow communication scripts and standard operating procedures while applying sound judgment.
• Escalate complex issues to appropriate departments when necessary.
• Meet or exceed daily call volume, quality, and customer satisfaction targets.
• Participate in regular team meetings, training sessions, and performance reviews.

Qualifications & Skills:

• Proven experience in customer service, call center, or virtual assistant roles (preferably in a U.S.-based support environment).
• Exceptional verbal communication and listening skills in English.
• Strong emotional intelligence and ability to de-escalate challenging interactions.
• Reliable internet connection and a quiet, distraction-free workspace.
• Proficiency with CRM platforms and call-handling software.
• Ability to multitask, stay organized, and manage time effectively.
• High level of professionalism, accountability, and attention to detail.

Click Here to Apply!

Job Type: Full-time
Schedule: Monday to Friday | 8 hours a day | between 2pm-3am SAST
Work Location: Remote

At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department. The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.

Duties & Responsibilities:

• Assist and support an Insurance Agency in their Customer Service Department via email and phone
• Confirming data and cross-referencing in order to ensure that crucially important data is accurate
• Verification of information
• Pre-and post sale administration of personal and commercial insurance policies
• Accurately document and process customer information into various software systems
• Learn and follow all required scripts, policies and procedures
• Comply with requirements surrounding confidential and personal information
• Obtain and capture information accurately, followed by submitting information to the necessary recipients
• General administrative duties

Required Skills and Qualifications:

• Must be well spoken and fluent in English with the ability to liaise with international clients
• Extreme attention to detail and accuracy
• Excellent computer skills in order to navigate a variety of software systems
• Excellent data entry and typing skills
• Customer service oriented (positive, helpful, patient, responsive and empathic)
• Ability to multi-task and stay focused, and self-managed, working productively, independently
• Ability to retain and apply information received from training
• A functional laptop or desktop computer
• A fast and stable internet connection (proof will be required)
• Provision for loadshedding
• A quiet, distraction-free workspace
• Available ASAP

Click Here to Apply!

Job Type: Full-time
Schedule: Monday to Friday | 8 hours a day | between 2pm-3am SAST
Work Location: Remote

We are seeking a proactive, highly organized, and detail-oriented Executive Assistant to support a fast-paced, high-performing real estate team. This role is critical in ensuring smooth daily operations, efficient communication, and accurate data management across the business.

The ideal candidate thrives in a dynamic environment, can manage multiple priorities, and is comfortable working with CRM systems and spreadsheets.

Key Responsibilities:

1. Operations, Collaboration & Recruiting Support

• Collaborate with agents, brokers, and team members to support daily operations
• Ensure smooth lead transitions and proper follow-through
• Maintain clear and effective communication across teams
• Assist with tasks assigned by leadership and agents
• Support recruiting efforts (candidate outreach, tracking, and interview scheduling)
• Manage recruiting pipelines within CRM systems
• Assist with onboarding coordination and new team member setup

2. Communication & Follow-Up

• Build and maintain relationships with potential clients
• Follow up with leads at different stages of the sales process
• Share information on properties, market trends, and services
• Execute communication strategies set by leadership
• Conduct outbound calls when required

3. Scheduling & Training Coordination

• Manage calendars for agents and leadership
• Schedule meetings, training sessions, and team events
• Ensure team members are registered for required training
• Track attendance and follow up on completion

4. Administrative Support & Data Management

• Perform general administrative tasks
• Support high-performing agents and team leads
• Maintain accurate data entry across CRM systems and spreadsheets
• Update and manage tracking documents (leads, transactions, agent activity)
• Ensure data consistency across platforms (e.g., CRM, spreadsheets, internal tools)
• Assist with reporting and basic data analysis

Minimum Requirements

• Proven experience in real estate support or administration
• Experience with CRM systems (Follow Up Boss preferred)
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, remote environment

Technical & Work Environment Requirements

• Reliable minimum 50 Mbps fibre internet connection
• Fully functional laptop or computer suitable for remote work
• Loadshedding backup solutions (e.g., inverter, UPS, or alternative power source)
• Quiet, distraction-free workspace

What We’re Looking For

• Self-motivated and proactive individual
• Strong problem-solving skills
• Ability to work independently and as part of a team
• High level of professionalism and accountability

Click Here to Apply!

Job Type: Full-time
Schedule: Monday to Friday | 8 hours a day | between 2pm-3am SAST
Work Location: Remote

We are seeking a detail-oriented and self-motivated Plumbing Estimator to manage our end-to-end bidding process for US-based construction projects. This is a remote role, aligned to US working hours, and well suited for experienced estimators based in South Africa who are interested in the US construction market.

In this role, you will take ownership of plumbing estimates from opportunity identification through bid submission. You’ll work closely with US general contractors (GCs), analyze full construction plan sets, and deliver accurate, competitive estimates that help secure new work across commercial and residential projects.

This position can be performed fully remotely, with estimating, takeoffs, GC communication, and bid management all handled online. While most pre-bid meetings can be attended virtually, occasional site inspections may be required in the US and would be handled by local project partners.

Key Responsibilities:

• Identify and pursue new bid opportunities via GC portals, plan rooms, and direct outreach
• Attend virtual pre-bid meetings and coordinate bid requirements
• Review architectural, mechanical, and plumbing drawings; perform detailed takeoffs
• Prepare accurate plumbing estimates using Excel and/or estimating software
• Solicit pricing from suppliers and subcontractors; manage bid deadlines
• Follow up with GCs, negotiate scope and pricing, and support bid closeout
• Maintain a bid log and manage an active pipeline of opportunities

Minimum Requirements

• Minimum 3+ years of plumbing estimating experience (commercial experience preferred)
• Strong ability to read and interpret full construction plan sets
• Proficiency with takeoff/estimating tools such as Bluebeam, OST, or similar
• Understanding of US plumbing systems (DWV, water service, gas, underground
• Willingness to work US hours and collaborate with US-based stakeholders

Technical & Work Environment Requirements

• Reliable minimum 50 Mbps fibre internet connection
• Fully functional laptop or computer suitable for remote work
• Loadshedding backup solutions (e.g., inverter, UPS, or alternative power source)
• Quiet, distraction-free workspace

What We’re Looking For

• Self-starter with strong organization and time management skills
• Familiarity with US plumbing codes and standards
• Prior experience estimating US-based projects ideal
• High level of professionalism and accountability

Click Here to Apply!